Topic A: Understanding Customer Service

Topic B: Identifying Customer Expectations

Topic C: Providing Excellent Customer Service

Review Quiz

In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.

Topic A: Focusing on the Customer

In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.

Topic A: Customer Service and the Telephone

In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.

Topic A: Handling Complaints

In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.

Topic A: Enduring Stress

In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.

Customer Service Skills - Assessment

Become expert in customer service and polish your professional communication skills in this free online course.

Customer Service Skills

This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

Inside the Coursera-Udemy Deal: Three Bids, Two Years and a Rival Suitor

[2025] 450+ Free Google Certificates and Badges

Duolingo’s Restaurant Side Business Tops $1.3M

10 Best Guitar Courses for Beginners in 2025

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

Coursera Bets $100 Million That Andrew Ng Can Do What Coursera Can’t

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

Udemy Announces Layoffs Without Saying ‘Layoffs’

Open edX Conference 2026: Program, Workshops & Registration

Duolingo’s Q4 2025: Record Revenue, Record Stock Drop, One Massive Buyback

10 Best Assembly Language Courses for 2025: Bare-Metal Programming

FutureLearn’s 2021: Year in Review

2022 Year in Review: The “New Normal” that Wasn’t

10 Best Critical Thinking Courses for 2026: From Problems to Decisions

Four Months After Unveiling Ambitious AI Roadmap, Udemy’s Co-founder CTO is Out

Why Coursera Stock Dropped by 20%