Learning Outcomes

Faulty Decision Making

The Five Phases of Negotiation

Lesson Summary

In this module, you will learn the decision-making trap that people fall into when making decisions. You will learn how to identify these traps and how to avoid them during your decision-making process. You will learn how to win favorable outcomes from a negotiation as this course takes you through the five phases of negotiation.

What is Conflict?

Leadership and Conflict

Conflict is normal

In this module, you will understand the meaning of conflict and the ingredients in its definition. You will learn the subjects of conflict and understand how conflict occurs among parties. You will learn the dangers of a conflict to help you put in place cautionary measures to manage it when it occurs.

Conflict Styles

Conflict in the Work Environment

Effective Conflict Management Strategies

Crisis Communication Plan

In this module, you will learn a broad range of conflict styles people adopt when handling a conflict. Knowing how different people approach conflict helps you adjust accordingly in different situations to help resolve them. You will learn how to attain a healthy balance between concern for yourself and others when resolving conflicts.

Causes and Outcomes of Conflict

Decision Making in Groups

Lesson summary

In this module, you will learn the key causes of conflicts in organizations. You will learn how to address the needs of each team member without bias to dissipate conflicts. You will learn how to develop a standard crisis communication plan to address crises when they occur.

Negotiation and Conflict - End of Course Assessment

Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course.

Negotiation and Conflict

In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing  many different decision-making tools. Some of what you will learn is how to identify and avoid the decision-making traps, how to approach and resolve conflicts in a team setting, communication techniques for dealing with different kinds of people to leave your team more cohesive and productive.

Conflict is a part of life and business and knowing how to identify and address challenges can go a long way in maintaining good relationships, especially in the workplace. This management course starts by introducing you to the factors that negatively influence our decision-making and the potential dire impact they could have, including some practical examples. You will be taught how to avoid these decision-making traps and this primes the next topic, which is about negotiation. Knowing how to approach negotiation in order to achieve a mutually beneficial outcome is very important, and this applies to conflict as well. Conflict can tear apart people, groups, and organizations and the content will teach you how to define conflict, what its dangers are, how it can be healthy and also how good leaders  curb and manage team conflict.
Different people behave in different ways generally, but this applies particularly to how team members deal with conflict. Your learning delves deep into the styles through which group members engage in conflict, the three-style menus for approaching conflict, and communication methods you can leverage to avoid or resolve a conflict. This includes tips on how to express your feelings and thoughts clearly without coercing or judging others, other conflict management strategies and how an organization’s policies and protocols affect engagement and conflict resolution. Managing emotions and acknowledging how they affect others concludes this section of the coursework. 
Evaluation and criticism is the next part of this leadership course and it outlines the critical strategies for giving and receiving evaluation and criticism. You will learn how to stay positive when receiving criticism, avoid responses that may spark unhealthy conflict, how to create a safe space for delivering evaluation and criticism, and some vital tools that will help you prevent a conflict from getting out of hand. This section also deals with the importance of encouraging your team to embrace all team members to foster a culture of inclusivity - no matter how different the members may be. Some other important leadership principles included in the course are how to regard conflict as an invitation to listen, explore and learn, how to develop a crisis communication plan, the major causes of conflicts in a work environment, and the positive and negative and outcomes conflict can have on a team. If you manage a team, are keen to refine your leadership skills or simply want to learn how to manage conflict better in your personal life, then this conflict management course is a great course to enrol in because it provides theory along with practical, easily-implementable solutions to a wide range of challenges.

After Academia and Finance, Coursera Turns to Amazon for its Next CEO

Learn English as a Second Language (ESL) with Hundreds of Courses & Sites

10 Best Organic Chemistry Courses for 2025

Coursera and Udemy are Finally One. What’s Next?

5 Best Free Raspberry Pi Courses for Beginners in 2025

[2025] 300+ Free Digital Marketing Certificates & Badges

2U Powered Degrees Pricing Chart: 112 Programs from $20K – $200K

6 Best Site Reliability Engineering Courses to Take in 2025

7 Best Reverse Engineering Courses for 2025

White-Labeling in Online Education: Whose Credential Is It Anyway?

Udacity’s 2021: Year in Review

Best CSS Layout Courses for 2025

30+ Holiday Discounts & Online Learning Deals

The Series Finale of Online Education: Coursera Acquires Udemy

Udemy Earns More, Pays Instructors Less: Class Central Exclusive

Udemy Appoints McKinsey Veteran as CEO Amid Growth Challenges

Introduction to Advanced Parenting Skills

The Tools and Strategies for Parenting

Developing Relationships Between Children and Parents

Developing Effective Relationships and Behaviour

The Challenges of Parenting

In this module, you will explore the best strategies and tools for fostering positive and effective parenting. The lessons will also guide you on the essential skills for parenting and the best possible ways to develop positive relationships between children and parents amidst the challenges.

Positive Parenting Skills and Techniques - Course Assessment

In this free online course, learn skills and approaches for ensuring positive parenting and build stronger family bonds.

Positive Parenting Skills and Techniques

Parenting is an interesting but challenging experience in equal measure and thus requires a blend of approaches to create strong family bonds and a conducive environment for everyone. This course provides practical insights to help parents navigate the rewarding journey of parenthood with confidence and positivity. By the end of this course, you will be skilled enough to create fruitful, lasting relationships between children and parents.

Introduction To Advanced Parenting Skills

Gain An Overview Of Parenting Skill and What Is Involved. Discover Some Of The Foundational Principles Of  Advanced Parenting Skills And How They Can Help You & Your Family.

Parenting Skills & Tools

Develop The Skills You Need To Be Great Parent & To Have A Great Relationship With Your Child. These Tools & Techniques Will Also Help You Deal With Many Common Parenting Challenges ... With MUCH Greater Skill & Success!

Still More Parenting Skills & Tools

Still MORE Great Parenting Skills/Tools For You!  Develop The Skills You Need To Be Great Parent & To Have A Great Relationship With Your Child. These Tools & Techniques Will Also Help You Deal With Many Common Parenting Challenges ... With MUCH Greater Skill & Success!

Advanced Parenting Skills - Course assessment

Discover effective parenting skills and techniques with this free online advanced parenting course.

Advanced Parenting Skills

This free online course provides cutting-edge strategies and techniques that can help you become the best parent you can be. Parenting is an amazingly difficult and complex job that can appear daunting without the right training as so much can go wrong in these early years. We go through a series of videos step by step to give you confidence as you face the most important task of your life: raising a happy and stable child.

Causes of Road Traffic Accidents

Different Types of Drivers

Unsuitable Conditions for Driving

This module gives you essential insights into the reasons leading to road traffic accidents and why some drivers are more likely to get involved in these accidents than others. You will also learn several mental and physical conditions that render one unsuitable for driving.

Fundamental Concepts of Defensive Driving

Driving Under Influence

How to Drive After Dark & In Rain?

Defensive Driving in Fog & Snow

The module aims to improve drivers' knowledge and skills in identifying, assessing, and reducing risks associated with road traffic accidents by providing factors causing road traffic accidents like driving under the influence (DUI) of drugs or alcohol. It includes the risk factors such as environmental elements affecting driver behavior.

Important Automobile Emergencies

Dangers of Car-Collision & Overspeeding

Emergencies Due to Mechanical Breakdown

This module provides you with the essential knowledge for dealing with automobile emergencies. It will help you gain expertise in the basics of dealing with different automobile emergencies while providing you with guidelines based on real-world experiences.

Defensive Driving - Essential Principles & Practices - Assessment

In this free online course, learn the essential driving skills and practices for making your daily commute safer.

Defensive Driving - Essential Principles & Practices

Despite dire conditions or other people's faults, defensive driving is the practice of anticipating risky scenarios. We have designed this course for people willing to learn basic defensive driving techniques. It includes aspects of being alert while driving and compares the attributes of defensive and aggressive drivers. Study how to drive in dangerous climatic situations and learn the intoxicating drugs that impair a driver's ability.

Introduction to Anger Management and Mindfulness

Recognizing Triggers and Responses

Mindfulness Techniques for Anger Regulation

Communication and Interpersonal Skills

In this module, you will learn the nature of anger and the principles of mindfulness practice, you will learn how to recognize anger triggers and understand emotional responses. Discover mindfulness techniques for anger regulation such as breath awareness for calming and the role of communication in mindfulness.

Embracing Acceptance and Non-judgment

Transforming Negative Thought Patterns

Stress Reduction and Emotional Regulation

In this module, you will learn effective techniques to cultivate acceptance of emotions and how to transform negative thought patterns through mindfulness of thoughts, cognitive restructuring, and how to overcome rumination. Discover how mindfulness can aid stress reduction and impulse control and how to create a mindful lifestyle.

Mindfulness for Anger Management - Assessment

Take control of your emotions with the mindfulness techniques provided in this free online anger management course.

Mindfulness for Anger Management

Anger management techniques vary from easy, soft talks to some that may appear to be harsh. This course explores different techniques you can use to ensure mindfulness when dealing with anger. Mindfulness practices like meditation and breathing exercises empower you to not only handle the root cause of anger but also avoid unhealthy emotions and outbursts by creating a mindful and harmonious lifestyle and bringing calm to social interactions.

Risks Associated to Working From Heights

Equipment, Confined Spaces and Laws

Confined Spaces Risk Assessment

Control Measures and Emergency Procedures

In this module, you will be introduced to working from heights, you will learn the duties and responsibilities of employers and employees in ensuring safety. Learn about risk assessment and prevention and confined space legislation, risk assessment in confined spaces as well as control measures and emergency procedures.

Working Safely at Heights and Confined Spaces - Course Assessment

This free online course explores how to ensure a safe work environment when working from heights and confined spaces.

Working Safely at Heights and Confined Spaces

Over 30% of all workplace fatalities are caused by falls from heights or confined spaces. These two workplace mishaps pose a significant risk of injury and severe fatalities if proper measures are ignored. This short course discusses the various measures that need to be put in place to ensure heightened safety awareness in these environments. From comprehensive risk assessment to implementing effective control measures in work environments.

Animal Care and Health

First Aid and Nutrition for Animals

Feeding Management and Pet Sitting

In this module, you will be introduced to the principles of Animal care, and animal histories. You will learn relevant first-aid measures, and benefits of animal nutrition, and also feeding management for dogs and cats, and the factors to consider when choosing a pet-sitting service.

Introduction to Animal Care and Welfare - Course Assessment

Learn how to care for animals in this free online course that explains how to provide food, shelter, medicine and more.

Introduction to Animal Care and Welfare

This course sensitises you to your responsibilities in terms of providing appropriate care and treatment to animals. We explain how to provide animals with the necessary food and shelter while ensuring that their physical and mental needs are met. We show you how to administer medication and select a pet-sitting service to provide optimal animal health care in order to ensure good health and better lives for the living things in your care.

Understanding Anger Management

Sources and Causes of Anger Part 1

Sources and Causes of Anger Part 2

This module is your first step to managing anger, resolving conflicts and building lovable relationships. Get familiar with various concepts, principles and holistic models related to body, mind and spirits. You will then Explore and unpack the sources and causes of anger and get trained to manage and stop it from turning into rage.

Unforgiveness and Anger

Managing Conflict Resolution and Anger Communication

Understanding Unforgiveness and the Unforgiveness Process

This module imparts practical skills to control anger and provides the resilience and determination to implement these skills. This module will cover Unforgiveness and some best-kept tools for maintaining rational and functioning communication to reduce or resolve conflicts.

Optimal Health and its Impacts

Substance Abuse and Anger

Substance Abuse and Mental Health

Through this module, you will understand how vitamin and mineral deficiencies, alcohol, substance abuse, addictions and the lack of optimal health adversely affect brain functioning resulting in exaggerated anger and conflicts. You will also learn the best approaches and strategies to overcome them to find peace and relationships back in life.

Anger Management and Conflict Resolution Assessment

Learn the various strategies used in anger management and conflict resolution in this free online course.

Anger Management and Conflict Resolution

Anger, like other human emotions, is part of our daily experiences. However, if not well managed, it can lead to adverse effects and a reduction in productivity. It is an inevitable emotion that signifies dissatisfaction. On the other hand, if kept in control, you can live a full life and interact with others constructively. This course explores the various strategies to understand and manage anger and conflict.